Exclusive Drop

Frequently asked questions

Before You Purchase

Please make sure to review your selected items carefully. Once an order is delivered, it is no longer eligible for return.

At the Time of Delivery

We recommend checking your order immediately upon arrival.

If you receive an item that is damaged, defective, or incorrect, please hand it back to the courier at the time of delivery.

If You Change Your Mind

If you decide not to keep the item upon delivery, you may return it to the courier. Shipping fees will apply in this case.

For any damaged or defective products, kindly take a clear photo and contact our support team via Instagram.

Returns cannot be accepted after the courier has left.

Exchange Policy

Submitting an Exchange Request

To begin the exchange process, please complete and submit an exchange request form.

Item Condition Requirements

Returned items must be in their original condition — unused, unworn, with all tags intact.

Review & Replacement

Once the item is received and approved after inspection, a replacement will be arranged and shipped to you.

Shipping Costs

All shipping fees related to exchanges are the customer’s responsibility.

Returns & Exchanges Fees

Returns

No shipping fees for defective, damaged, or incorrect items returned at delivery
Shipping fees apply for returns due to personal preference

Exchanges

Shipping fees are fully covered by the customer

The courier will attempt to deliver your order three times before it is automatically canceled. Please note that the order will also be automatically canceled if there is an error in the mobile number provided. Please ensure that you can be reached and receive your order during these attempts. Any delay, change of address, or failure to receive the order will be counted as a delivery attempt.

Please note that you are permitted to open the package in the presence of the delivery driver. If you wish to exchange any product, please collect your order and then contact us via our Instagram account

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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Frequently asked questions